Frequently Asked Questions

You can schedule an appointment by calling us at +63 2 8123 4567, visiting our clinic in person, or using our online contact form. We recommend calling in advance to ensure availability, especially for specific doctors or specialized services.

Our clinic is open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 4:00 PM. We provide emergency care 24/7 on Sundays and holidays. Please call ahead for emergency services.

Yes, we accept most major health insurance plans including PhilHealth, HMO plans, and private insurance. Please bring your insurance card and valid ID to your appointment. We recommend contacting your insurance provider to verify coverage before your visit.

Please bring a valid government-issued ID, your insurance card (if applicable), a list of current medications, and any previous medical records or test results that may be relevant to your visit. If you're a new patient, please arrive 15 minutes early to complete registration forms.

Yes, we have an on-site laboratory that provides a wide range of diagnostic tests including blood work, urinalysis, cholesterol screening, diabetes testing, and more. Most results are available within 24-48 hours, with some rapid tests available immediately.

For routine prescription refills, please call our pharmacy at least 24 hours in advance. However, for new prescriptions or changes to existing medications, you will need to schedule an appointment with one of our doctors for proper evaluation and consultation.

Yes, we provide 24/7 emergency care services. Our emergency care unit is staffed with experienced medical professionals ready to handle urgent medical situations. For life-threatening emergencies, please call emergency services or go to the nearest hospital emergency room.

We maintain the highest standards of cleanliness and safety. Our facilities are regularly sanitized, we follow strict infection control protocols, and our medical equipment is properly sterilized. We also implement appropriate health screening measures as recommended by health authorities.

Yes, we provide access to specialist consultations in various fields including cardiology, dermatology, orthopedics, and more. We can arrange referrals to specialists or coordinate consultations based on your specific medical needs.

Consultation fees vary depending on the type of service and doctor. We accept cash, major credit cards, and most insurance plans. Please contact our clinic directly for specific pricing information, as costs may vary based on your insurance coverage and the complexity of your visit.

Yes, you have the right to access your medical records. Please submit a written request with proper identification. There may be a small administrative fee for copying and processing. We maintain strict confidentiality and will only release records to authorized individuals as required by law.

Absolutely! We offer comprehensive preventive health screenings including annual physical exams, cancer screenings, cardiovascular assessments, diabetes screening, and vaccinations. Regular preventive care is essential for maintaining good health and early detection of potential health issues.