Privacy Policy

1. Our Commitment to Privacy

Beverly Hills Medical Clinic is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in compliance with applicable privacy laws, including the Philippine Data Privacy Act of 2012 and international privacy standards.

2. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Date of birth and government-issued identification numbers
• Insurance information and payment details
• Emergency contact information

Medical Information

• Medical history and current health conditions
• Symptoms, diagnoses, and treatment plans
• Prescription and medication information
• Laboratory test results and diagnostic images
• Notes from medical consultations and examinations

Administrative Information

• Appointment schedules and visit records
• Billing and payment history
• Communication preferences

3. How We Use Your Information

We use your personal and medical information for the following purposes:

Medical Care and Treatment

• Providing medical consultations, diagnoses, and treatments
• Coordinating care with other healthcare providers
• Maintaining accurate medical records
• Following up on your health and treatment progress

Administrative Operations

• Scheduling and managing appointments
• Processing insurance claims and payments
• Communicating about your care and services
• Maintaining patient records and clinic operations

Legal and Safety Requirements

• Complying with legal and regulatory requirements
• Reporting communicable diseases as required by law
• Protecting patient safety and public health

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With Your Consent

We will obtain your written consent before sharing your information for purposes not covered by this policy.

Healthcare Operations

• Other healthcare providers involved in your care
• Insurance companies for claims processing
• Laboratory services and diagnostic facilities
• Referral specialists and consultants

Legal Requirements

• Government health authorities as required by law
• Legal proceedings when required by court order
• Public health reporting requirements
• Medical emergencies to ensure patient safety

5. Data Security

We implement comprehensive security measures to protect your information:

Physical Security

• Secure storage of physical medical records
• Restricted access to medical files and facilities
• Security systems monitoring our premises

Digital Security

• Encrypted storage of electronic medical records
• Secure networks and firewall protection
• Regular security updates and monitoring
• Access controls and user authentication

Staff Training

• Regular privacy and security training for all staff
• Confidentiality agreements with all employees
• Strict access controls based on job responsibilities

6. Your Privacy Rights

Under applicable privacy laws, you have the following rights:

Access Rights

• Request access to your medical records
• Obtain copies of your personal information
• Review how your information is being used

Correction Rights

• Request corrections to inaccurate information
• Update your personal details and contact information
• Amend incomplete medical records

Communication Preferences

• Choose how we communicate with you
• Request confidential communications
• Opt out of non-essential communications

Complaint Rights

• File complaints about privacy practices
• Report concerns to regulatory authorities
• Receive responses to your privacy concerns

7. Data Retention

We retain your information for the following periods:

• Medical Records: Retained for at least 10 years after last visit or as required by law
• Billing Records: Retained for 7 years or as required for tax and legal purposes
• Administrative Records: Retained for 3-5 years or as required by business needs
• Minor Patient Records: Retained until patient reaches age of majority plus retention period

After the retention period, records are securely destroyed in accordance with our document destruction policy.

8. Website and Digital Privacy

Our website may collect the following information:

• Website usage data and analytics
• Contact form submissions
• Appointment request information
• Technical information such as browser type and IP address

We use this information to improve our website and services. We do not use tracking cookies for advertising purposes.

9. Third-Party Services

We may use third-party services for:

• Laboratory testing and analysis
• Medical equipment maintenance
• IT support and data management
• Insurance processing and billing

All third-party service providers are required to maintain the same level of privacy protection and are bound by confidentiality agreements.

10. International Data Transfers

In some cases, your information may be transferred to other countries for:

• Specialized medical consultations
• Laboratory analysis services
• Medical equipment support

When international transfers occur, we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will post the updated policy on our website
• We will notify patients of significant changes
• The effective date will be clearly indicated
• Continued use of our services constitutes acceptance of changes

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

You may also file complaints with the National Privacy Commission of the Philippines:

This Privacy Policy is effective as of January 2025 and was last updated on January 2025.