Terms of Service

1. Acceptance of Terms

By accessing and using the services of Beverly Hills Medical Clinic, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Medical Services

Beverly Hills Medical Clinic provides medical services including but not limited to:

• General medical consultations and examinations
• Preventive care and health screenings
• Laboratory testing and diagnostic services
• Emergency medical care
• Specialist consultations and referrals
• Prescription medication services

All medical services are provided by licensed healthcare professionals in accordance with applicable medical standards and regulations.

3. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete medical history and information
• Follow prescribed treatment plans and medical advice
• Arrive on time for scheduled appointments
• Provide at least 24 hours notice for appointment cancellations
• Pay for services rendered in accordance with our payment policies
• Treat all staff members with respect and courtesy
• Inform us of any changes to your contact information or insurance coverage

4. Appointments and Cancellations

Appointments are scheduled based on availability and medical necessity. We reserve the right to reschedule appointments due to emergency situations or unforeseen circumstances.

Cancellation Policy:

• Please provide at least 24 hours notice for appointment cancellations
• Late cancellations (less than 24 hours) may result in cancellation fees
• No-show appointments may be charged the full consultation fee
• Repeated no-shows may result in termination of patient relationship

5. Payment Terms

Payment is due at the time of service unless other arrangements have been made.

• We accept cash, major credit cards, and most insurance plans
• Patients are responsible for understanding their insurance coverage
• Any balance not covered by insurance is the patient's responsibility
• Past due accounts may be subject to collection activities
• A service charge may be applied to returned checks

6. Privacy and Confidentiality

We are committed to protecting your medical information and privacy. All patient information is handled in accordance with applicable privacy laws and regulations, including:

• The Philippine Data Privacy Act
• HIPAA privacy standards (where applicable)
• Professional medical confidentiality requirements

Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal and medical information.

7. Medical Records

Patient medical records are the property of Beverly Hills Medical Clinic. However, patients have the right to:

• Access and review their medical records
• Request copies of their medical records
• Request corrections to inaccurate information
• Request transfer of records to other healthcare providers

Medical record requests must be made in writing and may be subject to reasonable processing fees.

8. Emergency Care

While we provide emergency care services, patients should understand that:

• Life-threatening emergencies should be directed to the nearest hospital emergency room
• Emergency services are provided based on medical urgency and availability
• Emergency care may involve additional costs not covered by standard consultation fees
• We reserve the right to transfer patients to appropriate facilities for specialized care

9. Limitation of Liability

Beverly Hills Medical Clinic and its healthcare providers shall not be liable for:

• Delays in treatment due to emergency situations
• Outcomes resulting from patient non-compliance with treatment
• Complications arising from pre-existing conditions not disclosed by the patient
• Technical failures of medical equipment beyond our control

Our liability is limited to the direct cost of services provided.

10. Professional Standards

All medical services are provided in accordance with:

• Current medical standards and best practices
• Philippine Medical Association guidelines
• Department of Health regulations
• Professional licensing board requirements

11. Complaints and Grievances

We are committed to providing high-quality care and service. If you have concerns about your care or experience:

• Please speak directly with our clinic manager or medical director
• Submit written complaints to our administrative office
• We will investigate all complaints promptly and fairly
• You may also file complaints with relevant regulatory bodies

12. Modifications to Terms

Beverly Hills Medical Clinic reserves the right to modify these Terms of Service at any time. Changes will be posted on our website and in our clinic. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

13. Contact Information

If you have questions about these Terms of Service, please contact us:

Last updated: January 2025